Refunds and cancellation

If you change your mind about a Day Pass, you can have your money back. Last updated 21st September 2026.

Our 14-day refund promise

Ask within 14 days of buying a Day Pass and we will refund it in full, even if you have used it. You do not need to give a reason, although it helps us to know what went wrong.

How to ask

Email [email protected] with the email address you paid with. You can also ask Onelink's support team, through the details in your receipt. Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

Your right to cancel

If you are a consumer, you also have a legal right to cancel within 14 days of buying, without giving a reason. To cancel, tell us clearly, for example by email to [email protected]. You may use the model form below, but you do not have to. We will refund you within 14 days of being told, using the same payment method.

Model cancellation form

To: Brian Rooney, trading as FilePresto, Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR, [email protected]

I hereby give notice that I cancel my contract for the supply of the following digital content: FilePresto Day Pass.
Bought on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Your other legal rights

This promise does not affect your legal rights. If a Day Pass is faulty or not as described, you have rights under the Consumer Rights Act 2015 whenever you bought it.